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SMS Opt-In Policy

Last updated: May 23, 2026

1. About NudgeQuote

NudgeQuote is an integration for Jobber, the field-service management platform used by residential contractors and home-services businesses. NudgeQuote reads quotes and estimates created in a contractor's Jobber account and sends automated SMS and email follow-ups to that contractor's own customers on the contractor's behalf.

NudgeQuote does not purchase phone numbers, scrape contact lists, or send marketing messages to consumers who have no prior relationship with the contractor. Every recipient is an existing Jobber client of the contractor using NudgeQuote.

2. How Customers Opt In

Recipients (the contractor's customers) opt in through one of these methods:

  • Quote request form on the contractor's website, which includes a checkbox: "I agree to receive SMS messages from {Business Name} about my quote, pricing updates, and appointment scheduling. Message and data rates may apply. Reply STOP to opt out, HELP for help."
  • Verbal consent captured during an in-person estimate, where the contractor records the customer's affirmative agreement to receive SMS follow-ups before adding them to the Jobber client record.
  • Written consent on a signed estimate or service agreement that includes an SMS communications clause.

Consent records — date, time, method, and disclosure language shown — are stored in Jobber and/or NudgeQuote and are available on request.

3. A2P 10DLC Compliance

NudgeQuote sends messages through 10DLC numbers registered with The Campaign Registry (TCR) under the A2P 10DLC framework. Each sending campaign declares:

  • Use case: customer care / account notifications for home-services quotes.
  • Brand: the contractor's registered business identity (verified through TCR).
  • Sample message content, opt-in flow, and opt-out keywords.

NudgeQuote does not send messages in restricted A2P content categories (no gambling, adult content, cannabis, high-risk financial services, debt collection, or controlled substances).

4. Required Disclosures in Every Message

  • Identification of the sender (the contractor's business name).
  • Opt-out instructions ("Reply STOP to unsubscribe") in the first message and at a reasonable cadence thereafter.
  • Help instructions ("Reply HELP for help") on request.
  • "Msg & data rates may apply." disclosure on initial opt-in confirmation.

5. Opt-Out Handling

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT replies trigger an immediate, permanent opt-out for that phone number. A single confirmation message is sent and no further SMS is delivered unless the recipient affirmatively opts back in (e.g., by replying START or submitting a new quote request). HELP replies return contact details for the contractor.

6. Contractor Obligations (NudgeQuote Customers)

Contractors who use NudgeQuote agree at signup, and as a continuing obligation, to:

  • Only message their own customers who have consented under one of the methods in Section 2.
  • Register their brand and campaign under A2P 10DLC through NudgeQuote or its messaging partners.
  • Comply with the TCPA, CTIA Messaging Principles & Best Practices, CAN-SPAM, CASL (Canada), and any other applicable law in their recipients' jurisdictions.
  • Maintain proof of consent and provide it on request.
  • Not transmit prohibited content (SHAFT-C: Sex, Hate, Alcohol, Firearms, Tobacco, Cannabis) or any restricted A2P category.
  • Honor all opt-outs immediately and indefinitely.

Failure to comply may result in suspension or termination of the contractor's NudgeQuote account and reporting to messaging partners and TCR.

7. Privacy & Data Handling

Phone numbers and message content are processed solely to deliver the contractor's follow-ups. NudgeQuote does not sell or share recipient phone numbers with third parties for marketing. See our Privacy Policy for full details.

8. Contact

Questions about this policy or to request consent records, email support@nudgequote.app.